PART B – SPECIFIC TERMS OF USE FOR OFFERINGS

You are advised to carefully review the full description of the relevant Offering including the Sports Package, Event Experience, or Holiday before making a booking. You shall be bound by all conditions as mentioned in the booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with these Terms.

1. User's Responsibility and Conduct

   1. If you intend to make a booking on behalf of another person, it shall be your responsibility to inform such person about these Terms, including all rules and restrictions applicable thereto. You will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the Platform/Offerings.
   2. You hereby warrant to comply with all applicable laws and regulations of the concerned jurisdiction while availing the Offerings, including all local laws, venue regulations, and entry requirements applicable to the destination or event you are attending.
   3. You shall authorise the Company's representative to contact you over phone, message, and email using the contact details provided with your account. Where a booking is made for a single traveller, it is your responsibility to ensure that you are medically fit to travel and to participate in the relevant Offering, including any sporting event, concert, or experiential activity forming part of such Offering.
   4. Where a booking is made for a group or on behalf of other travellers, the person completing the booking shall be designated the “Lead Buyer” and shall be the sole point of contact and the primary accountable party for the entire group booking. The Lead Buyer accepts these Terms on behalf of all travellers included in the booking and warrants that all such travellers have been informed of and have consented to these Terms. As Lead Buyer, it is your responsibility to: a. ensure that all travellers included in the booking are medically fit to travel and to participate in the relevant Offering; b. communicate any known health conditions or limitations of any traveller in the booking to the Company at the time of booking, to the extent relevant to participation in the Offering; and c. ensure that all travellers in the booking are aware of and have consented to the terms applicable to the Offering, including any physical or participation requirements.
   5. The Company shall not be liable for any inability to participate arising from a traveller’s health condition, whether or not such condition was disclosed to the Company at the time of booking.
   6. Where a booking is made for a single traveller, it is your responsibility to ensure that you are aware of and comply with all rules, regulations, and codes of conduct mandated by the relevant event organiser, venue operator, sports body, or Event Partner.
   7. Where a booking is made for a group, the Lead Buyer shall bear full responsibility for the conduct, compliance, and participation of all travellers included in the booking throughout the duration of the Offering. In particular, it is the responsibility of the Lead Buyer to: a. communicate these Terms and all applicable rules, regulations, and codes of conduct to all travellers included in the booking prior to the commencement of the Offering; b. ensure that all travellers in the booking are aware of and comply with all rules and regulations mandated by the relevant event organiser, venue operator, sports body, or Event Partner; and c. ensure that all travellers in the booking conduct themselves in a manner compatible with all local laws, venue policies, and the directions of the Company and Event Partner at all times.
   8. The Lead Buyer acknowledges and agrees that any act or omission of any traveller within the group booking shall be deemed to be the responsibility of the Lead Buyer, and the Company shall have no obligation to deal separately with individual travellers within a group booking for matters relating to conduct, compliance, or eligibility to participate in the Offering.
   9. The Company and the Event Partner reserve the right to remove any traveller, including the Lead Buyer, from any Offering without refund if their conduct is deemed disorderly, disruptive, or in violation of applicable rules or policies. Where a traveller is removed from an Offering, no refund shall be due in respect of that traveller's participation, and the removal of one traveller shall not entitle the remaining travellers or the Lead Buyer to any refund or compensation. The Lead Buyer shall remain liable for the full booking amount notwithstanding the removal of any traveller from the group

2. Code of Conduct.

   1. In accessing the Platform and availing of any Offering, you agree to:

      1. not misuse any offers, promotions, or discounts provided by the Company;
      2. use the Platform solely in your personal capacity and not for any commercial purpose except as expressly permitted;
      3. not collude with other Users or third parties to derive an unfair benefit from any Offering or pricing on the Platform;
      4. not share, seek, or exploit any non-public information in connection with any booking, event, or pricing on the Platform;
      5. not tamper with, modify, scrape, or reverse-engineer any data, content, software, or technology on the Platform; and
      6. comply with all applicable laws, including consumer protection, privacy, and anti-fraud laws, in your jurisdiction.
   2. You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to any breach of this Clause.
   3. Responsible Use. The Company encourages all Users to book and purchase Offerings responsibly and within their means. If you have concerns about any booking or transaction made on the Platform, please contact us at contactus@dreamsetgo.com before the applicable cancellation deadline.

3. Fees and Payment

   1. In addition to the cost of booking as charged by the service providers, the Company reserves the right to charge certain fees in the nature of convenience fees or service fees. The booking amount for any Offering available on the Platform shall include, as applicable, charges for match or event tickets, flights, accommodation, ground transportation, activity or experience fees, and any convenience fees as determined by the Company.
   2. The Company reserves the right to alter any and all fees from time to time. Any such additional fees, including fees towards any modifications thereof, will be displayed before confirming the booking or collecting the payment from you.
   3. The Company shall reserve the right to deduct, charge, or claim from you the balance fees due to be paid to the Company.
   4. Prices for international Offerings may be quoted in Indian Rupees (INR) at the time of booking, based on the prevailing exchange rate at the time of such quotation. The final booking amount may vary if payment is made on a different date, due to fluctuations in foreign exchange rates. Where an Offering involves components priced in a foreign currency (including but not limited to international hotel accommodations, overseas event tickets, or foreign ground transportation), the INR equivalent communicated to you is indicative only and is subject to adjustment based on the exchange rate applicable at the time of payment or invoicing. The Company shall not be liable for any loss or gain arising from currency fluctuations between the date of booking confirmation and the date of payment, or between the date of payment and the date of travel. All payments to the Company must be made in Indian Rupees through approved payment channels on the Platform. The Company does not accept payments in foreign currency directly from Users. Any foreign exchange purchased in connection with an Offering is subject to applicable RBI regulations, FEMA, and the Company's foreign exchange partner's terms, if applicable.
   5. The Company shall cancel the bookings if the amount in full is not paid before the booking utilisation date or any other date specified by the Company to the User.
   6. The booking amount may vary for different Offerings and the Company shall not be liable or obliged to disclose the breakdown of the booking amount in full at the time of making the booking. The Company may, but is not obliged to, display or communicate to you any breakdown of the fees or payments made in relation to any booking made by you.
   7. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising availing the Offerings, as per applicable laws.
   8. Any increase in the price charged by the Company on account of a change in the rate of taxes or imposition of new taxes levied by the Government shall be borne by you. Such imposition of taxes or levies may be without prior notice and could also be retrospective but will always be as per applicable law.

   9. For all Offerings involving overseas travel, the provisions of Section 206C(1G)(b) of the Income Tax Act, 1961 shall apply. You acknowledge and agree that:

      1. Tax Collected at Source (“TCS”) shall be applicable on overseas tour packages at the rates prescribed under applicable law at the time of remittance.
      2. TCS shall be collected by the Company over and above the total booking amount.
      3. You are required to provide a valid Permanent Account Number (PAN) at the time of booking.
      4. In the event that PAN is not furnished or is found to be invalid, TCS may be collected at a higher rate as prescribed under Sections 206CC and/or 206CCA of the Income Tax Act.
      5. If you fail to provide valid PAN details within the timeline communicated by the Company, the Company reserves the right to cancel the booking and process refunds strictly in accordance with the applicable cancellation policy.

      The Company shall deposit the TCS amount collected with the Government and issue appropriate documentation as per applicable law.

   10. For international Offerings requiring foreign exchange remittance, you represent and warrant that all foreign exchange remitted towards the Offering complies with the Liberalised Remittance Scheme (“LRS”) guidelines issued by the Reserve Bank of India. You confirm that the total foreign exchange purchased or remitted by you during the relevant financial year (including the current transaction) does not exceed the permissible limit prescribed by RBI. In the event that your remittance exceeds the permissible limit or is rejected by the authorised dealer bank, the Company reserves the right to cancel the booking and process refunds strictly in accordance with the applicable cancellation policy. You authorise the Company to share necessary details with authorised dealer banks for remittance processing.
   11. In the event the booking fails to get confirmed for any reason whatsoever, despite payment being made, the Company shall process the refund of the booking amount paid by you and intimate you about the same. The Company is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions.
   12. You agree and understand that all payments shall only be made to bank accounts of the Company. You further understand that the Company or its agents, representatives, or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of the Company. You agree that if you transfer any amount against any booking or transaction to any bank account that is not legitimately held by the Company or to any personal account of any person, the Company shall not be held liable for the same. You shall not hold any right to recover from the Company any amount which is transferred by you to any third party.
   13. You shall not share your personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, or passwords with any person including the agents, employees, or representatives of the Company. You shall immediately inform the Company if such details are demanded by any of its agents, employees, or representatives. The Company shall not be liable for any loss that you incur for sharing the aforesaid details.
   14. The Company uses third-party payment gateways to process transactions. By making a payment through the Platform, you agree to the terms and conditions of the relevant payment gateway provider. The Company shall not be liable for any failure, delay, or error in payment processing attributable to such third-party providers. Payments depend on third-party banks, card networks, UPI rails, payment service providers, and telecom/data networks. The Company is not liable for delays, failures, or outages outside its reasonable control. You are responsible for securing your device, SIM card, UPI PIN, OTPs, and credentials. The Company is not responsible for losses from compromised devices or shared credentials.
   15. In the event of a chargeback or payment dispute initiated by you with your bank or card issuer, the Company reserves the right to suspend your account and cancel or forfeit any bookings, benefits, or promotional entitlements associated with the disputed payment, pending resolution of the chargeback. Resolution of the chargeback in favour of the Company shall not automatically reinstate any cancelled bookings.
   16. A booking, once confirmed, is final. Modifications or cancellations after confirmation are subject strictly to the cancellation policy communicated at the time of booking. The Company may, at its sole and absolute discretion, permit a modification or cancellation outside the standard policy in exceptional circumstances, subject to applicable deductions. No such exception shall create a precedent or impose any ongoing obligation on the Company.
   17. Goods and Services Tax (GST) shall be levied on all Offerings at the applicable rate and shall be displayed at the time of booking confirmation. All prices displayed on the Platform are exclusive of GST unless expressly stated otherwise.
   18. Users who wish to receive a GST-compliant tax invoice must provide their GST Identification Number (GSTIN) and registered business name at the time of booking. The Company does not accept requests for GST invoice amendments after a booking has been confirmed and an invoice has been issued.
   19. The Company shall issue invoices in accordance with the GST laws applicable in India. The lead passenger or primary account holder shall be treated as the recipient of the service for GST purposes, unless otherwise indicated at the time of booking.
   20. Business users seeking to claim input tax credit (ITC) on Offerings are solely responsible for verifying the eligibility of such credits under applicable GST laws. The Company makes no representation regarding the ITC eligibility of any Offering.

   21. The prices quoted for any Offering at the time of booking are based on costs prevailing at that time as communicated by the relevant suppliers, including airlines, hotels, ground operators, event organisers, and other third-party service providers ("Suppliers"). These costs are subject to change by Suppliers at any time prior to the completion of the Offering. The Company reserves the right to pass on to the User any increase in costs arising from Supplier repricing, including but not limited to:

       • increases in airline fares, fuel surcharges, or airport taxes;
       • increases in hotel or accommodation rates;
       • increases in event ticket, hospitality, or experience fees;
       • increases in ground transportation, port charges, or cruise costs; and
       • any other cost increase notified to the Company by a Supplier after the date of booking confirmation.
   22. Any increase in the rate of GST or imposition of new taxes by the Government shall be borne by the User and shall be reflected in the final invoice. Such changes may be without prior notice from the Company to the User.
   23. Payment Terms for Holiday Bookings.

       1. General

          The following minimum booking amounts and payment schedules apply to Holiday bookings. These payment terms are in addition to, and shall be read alongside, the general payment provisions set out in this Clause III. To the extent of any conflict between the terms set out in this Clause III(22) and any Offering-specific or booking-specific payment terms communicated to the User at the time of booking, checkout, or in the booking confirmation, the Offering-specific or booking-specific terms shall prevail.

       2. Minimum Booking Amounts and Payment Schedule

          The following standard payment schedule applies to Holiday bookings where no specific payment schedule has been communicated to the User at the time of booking or checkout:

          Standard Destinations
          (Applicable to: Mono Singapore, Thailand, UAE; South East Asia, CIS, Vietnam, Cambodia; Japan/Korea; Europe; Africa, Turkey; Americas; Australia, New Zealand)

          Destination	Minimum Booking Amount (INR)	60 Days Prior to Departure	30 Days Prior to Departure
          Singapore, Thailand, UAE	35,000	50% of total tour cost	100% of total tour cost
          South East Asia, CIS, Vietnam, Cambodia	50,000	50% of total tour cost	100% of total tour cost
          Japan/Korea	70,000	50% of total tour cost	100% of total tour cost
          Europe (incl. Jordan and Turkey)	70,000	50% of total tour cost	100% of total tour cost
          Africa, Turkey	70,000	50% of total tour cost	100% of total tour cost
          Americas	1,00,000	50% of total tour cost	100% of total tour cost
          Australia, New Zealand	1,00,000	50% of total tour cost	100% of total tour cost

          Polar Destinations

          Destination	Minimum Booking Amount (INR)	120 Days Prior to Departure	90 Days Prior to Departure
          Antarctica	4,00,000	80% of total tour cost	100% of total tour cost
          Arctic	4,00,000	80% of total tour cost	100% of total tour cost

       3. General Notes on Payment Schedule

          • 100% of the total tour cost is required for all bookings made within 30 days of the date of departure, irrespective of destination, at the time of booking itself.
          • For Polar Destination bookings made within 90 days of departure, 100% of the total tour cost shall be payable at the time of booking.
          • The minimum booking amount specified above represents the non-refundable deposit payable at the time of booking confirmation and forms part of the total tour cost. It does not constitute a separate or additional charge.
          • Where a booking involves multiple destinations falling under different payment schedules, the payment schedule applicable to the destination with the highest minimum booking amount shall apply to the entire booking, unless otherwise specified in the booking confirmation.
          • All payment tranches are subject to foreign exchange adjustments.
          • GST and TCS, where applicable, shall be payable over and above the total tour cost at the rates applicable at the time of each payment tranche.

          • Failure to Pay Tranches

            • Failure to pay any instalment by its due date shall entitle the Company to issue a written notice to the User requiring payment within 2 business days.
            • If payment is not received within that period, the Company reserves the right to cancel the booking, and the cancellation policy set out in Clause IX shall apply from the original date of the missed payment tranche, not from the date of cancellation notice
            • The Company shall not be liable for any loss of availability of Offering components, including airline seats, hotel rooms, or event access, arising from the User's failure to make timely instalment payments.

4. Bookings by Travel Agents

   1. All travel agents, tour operators, consolidators, or aggregators ("Travel Agents") are barred from using this Platform for any commercial or resale purposes except with prior registration with the Company as B2B agents, priority partners, or franchisees, and explicit permission of the Company to use the Platform.
   2. The Company reserves the right, including without limitation, to cancel all unauthorised bookings by Travel Agents immediately, without any notice, and shall withhold payments or any refunds thereto.
   3. The Company shall not be held liable for any incidental loss or damage that may arise from bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents. All discounts and offers mentioned on the Platform are applicable only to individual User(s) of the Company for bookings made directly on the Platform.
   4. Any Travel Agent or commercial entity found misusing the Platform may be permanently banned, and the Company reserves the right to take legal action to recover any losses suffered as a result of such misuse.

5. Group Booking and MICE

   1. A "Group Booking" is defined as any booking made for 10 or more travellers under a single booking reference, or any booking designated as a group booking by the Company at the time of confirmation.
   2. Group Bookings are subject to separate pricing, availability, and cancellation terms, as communicated by the Company at the time of inquiry or booking. The standard cancellation schedule set out in Clause VII(2) of Part B may not apply to Group Bookings, and the applicable cancellation policy will be specified in the Group Booking confirmation.
   3. For Group Bookings, the person making the booking (the "Group Lead") accepts these Terms on behalf of all travellers in the group and warrants that all travellers have been informed of and have consented to these Terms. The Group Lead shall be the sole point of contact for the Company in respect of the Group Booking and shall be responsible for all payments, modifications, and communications related to the booking.
   4. For Meetings, Incentives, Conferences, and Exhibitions (“MICE”) bookings, customised terms may be agreed upon separately between the Company and the customer. In the event of any conflict between such customised MICE terms and these Terms, the customised terms shall prevail to the extent of the conflict.
   5. The Company reserves the right to split, combine, or administratively restructure Group Bookings for operational or logistical purposes, provided that the Offering availed by each traveller is not materially altered.
   6. Partial cancellations within a Group Booking shall be subject to the cancellation policy applicable to the Group Booking. A partial cancellation shall not entitle the remaining members of the group to any price revision, unless expressly provided in the Group Booking confirmation.

6. Booking Modifications.

   1. A booking, once confirmed, is final. Requests for modification of a confirmed booking, including changes to travel dates, passenger names, accommodation type, or event access category, may be submitted in writing to the Company at contactus@dreamsetgo.com prior to the applicable modification deadline communicated at the time of booking.
   2. All modification requests are subject to: (a) availability of the revised Offering or component at the time of the modification request; (b) payment of any applicable modification fee or fare difference by the User; and (c) the terms and conditions of the relevant third-party service providers, Event Partners, or suppliers involved.
   3. The Company shall endeavour to process modification requests within 15 business days of receipt. The Company does not guarantee that any modification request will be successful and shall not be liable for any loss arising from an unsuccessful modification request.
   4. Name corrections up to 2 characters may be accommodated at no charge, subject to the policies of the relevant airline, hotel, or Event Partner. Requests for a full name change shall be treated as a cancellation and rebooking, and the applicable cancellation policy shall apply.
   5. Where a modification results in an increase in the booking amount, the User shall pay the difference prior to the modification being confirmed. Where a modification results in a decrease in the booking amount, any credit or refund shall be subject to the cancellation policy applicable to the original booking.
   6. The Company may, at its sole discretion, permit modifications outside the standard policy in exceptional circumstances, subject to applicable charges. No such exception shall create a precedent or impose any ongoing obligation on the Company.

7. Right to Refuse Booking.

   1. The Company reserves the right to not accept any booking without assigning any reason thereof, at its sole discretion.
   2. The Company shall not provide any service or share confirmed booking details till such time the complete payment is received from you.

8. Cancellation by Company

   1. You hereby undertake to provide the Company with correct and valid information while using the Platform, and not to make any misrepresentation of facts. Any default on your part will disentitle you from availing the Offerings or accessing the Platform.
   2. In the event that the Company has reasons to believe at any time during or after receiving a request for availing or purchasing the Offerings from you that the request is either unauthorised or the information provided by you is incorrect or that any fact has been misrepresented by you, the Company shall be entitled to appropriate legal remedies against you, including cancellation of bookings, without any prior intimation. In such an event, the Company shall not be responsible or liable for any loss or damage that may be caused to you or any other person in the booking, as a consequence of such cancellation of booking or Offerings.
   3. In the event that any judicial, quasi-judicial, investigation agency, or government authority approaches the Company to cancel any booking, the Company shall cancel the same without approaching you.
   4. You shall not hold the Company responsible for any loss or damage arising out of measures taken by the Company for safeguarding its own interest and that of its users. This shall also include the Company denying or cancelling any bookings on account of suspected fraud transactions.
   5. Where the Company cancels a booking for reasons not attributable to you and not arising from a force majeure event, the Company's sole liability shall be to refund the amount paid by you for that booking within a reasonable time, after deducting any third-party charges that are non-recoverable.

9. Cancellation by User

   1. Booking(s) made by you through the Company are subject to the cancellation policy applicable to your specific Offering, as set out below. The cancellation treatment shall differ based on the nature of the Offering as follows:

      1. Sports Packages and Event Experiences: All bookings for Sports Packages and Event Experiences are strictly non-cancellable and non-refundable once confirmed, unless a specific cancellation or refund entitlement is expressly communicated to you in writing by the Company at the time of booking, whether in your booking confirmation, voucher, or any other booking-specific documentation. In the absence of such express communication, no refund shall be due on cancellation of a Sports Package or Event Experience booking for any reason, including a change in personal circumstances.
      2. Holidays: Bookings for Holidays are subject to the cancellation policy specifically communicated to you by the Company at the time of booking, whether set out in your booking confirmation, voucher, or any other booking-specific documentation. Where no specific cancellation policy has been communicated to you at the time of booking, the standard cancellation schedule set out in Clause IX(2) below shall apply.

      For the avoidance of doubt, any Offering-specific or booking-specific cancellation policy communicated to you at the time of booking shall take precedence over the standard cancellation schedule in Clause IX(2). Where a specific cancellation policy applies to your booking by virtue of the nature of the Offering, the event organiser's terms, or the terms of any third-party service provider, such policy shall apply regardless of whether it was expressly communicated to you.

      The standard cancellation schedule applicable to Holiday bookings (where no specific policy has been communicated at the time of booking) is as follows:

      South East Asia, Middle East, Japan, China, Hong Kong, and C.I.S. (Commonwealth of Independent States)

      Time of Cancellation (Before Departure Date)	Cancellation Charges
      0 to 7 Days	100% of tour cost
      08 to 21 Days	70% of tour cost
      22 to 45 Days	50% of tour cost
      46 Days and Above	20% of tour cost

      Europe, Australia, New Zealand, Americas, and Africa (includes Jordan and Turkey)

      Time of Cancellation (Before Departure Date)	Cancellation Charges
      0 to 15 Days	100% of tour cost
      16 to 30 Days	70% of tour cost
      30 to 45 Days	50% of tour cost
      46 Days and Above	20% of tour cost

      Antarctica and Arctic

      Time of Cancellation (Before Departure Date)	Cancellation Charges
      0 to 60 Days	100% of tour cost
      61 to 90 Days	85% of tour cost
      91 Days and Above	30% of tour cost

      Notes:

      1. The above cancellation policy is applicable on total tour cost.
      2. GST and TCS shall be payable additional over and above the cancellation charges as per the above policy.
      3. The Company reserves the right to modify the cancellation policy at any time, with or without prior notice, at its sole discretion.
      4. For the purposes of this policy: (a) "S.E. Asia" refers to South East Asia; (b) "M.E." refers to the Middle East; (c) "C.I.S." refers to the Commonwealth of Independent States; (d) Jordan and Turkey are to be considered under Europe; and (e) "TCTP" refers to Thomas Cook Trip Protection.

      Refunds, if any, on cancelled bookings shall always be processed to the respective account or the banking instrument (credit card, wallet, etc.) from which payment was made for that booking. Any applicable refunds will be processed as per the defined policies of the service provider and the Company as the case may be, and as communicated by the Company at the time of booking. Refunds will typically be processed within 7–14 business days from the date the cancellation request is confirmed, subject to the policies of the relevant payment gateway and service providers.

   2. Cancellation requests must be submitted in writing via the Platform or by email to contactus@dreamsetgo.com. Cancellations communicated solely by telephone shall not be accepted unless subsequently confirmed in writing.
   3. Refund amounts shall be processed net of applicable Goods and Services Tax (GST) paid on the original transaction amount, as such taxes are not eligible for refund under applicable Indian law. Refunds will also be net of any non-recoverable third-party charges, convenience fees, and service charges, and insurance premiums (where applicable), as specified at the time of booking.

   4. Notwithstanding anything contained herein:

      1. Airline tickets issued on promotional or restricted fares may be 100% non-refundable.
      2. Visa fees, embassy charges, insurance premiums, and convenience/service fees are strictly non-refundable.
      3. Event tickets once issued are non-refundable unless refunded by the event organiser.
      4. Any third-party charges identified as non-recoverable by suppliers shall be deducted from refunds.
      5. Service fees charged by the Company for booking facilitation are non-refundable under all circumstances.
   5. For Event Experiences involving a fixed celebrity, athlete, or artist participant, cancellations due to the unavailability of the relevant individual shall be treated as a force majeure event. The Company will endeavour to offer an alternative experience or refund the applicable amount after deducting any non-recoverable third-party costs. For the avoidance of doubt, this clause does not create any general right of cancellation or refund in respect of Event Experience bookings, which remain non-cancellable and non-refundable as set out in Clause IX(1)(a) above.
   6. For Sports Packages where the underlying sporting event is cancelled, postponed, or materially altered by the event organiser, the Company will endeavour to offer an alternative booking or refund the booking amount after deducting applicable service charges and any non-recoverable third-party costs.
   7. The Company shall not be liable for any consequential losses arising from such cancellation or postponement. For the avoidance of doubt, this clause does not create any general right of cancellation or refund in respect of Sports Package bookings initiated by the User, which remain non-cancellable and non-refundable as set out in Clause IX(1)(a) above.

10. Third-Party Service Providers

    1. The Company does not control or operate any airline, shipping company, coach, hotel, transport vehicle, restaurant, or any other facility or service that forms a part of any Offering.
    2. Company shall not be responsible for any delay, improper service, or standard of service provided by any service provider or any independent contractor, or for any injury, death, loss, or damage which is caused by the act or default of any hotel, airline, shipping company, cruise operator, coach owner, or tour operator.
    3. The Company shall not be responsible for any act or actions of co-travellers, co-passengers, or third parties which may result in injury or damage to the life, limb, or property of the User, or which may lead to interference in enjoying or availing the Offering.
    4. The Company shall act as a facilitator by connecting you with the respective service providers. airlines, hotels, event organisers, experience providers, and other third-party service providers are independent contractors and are not agents or employees of the Company. The Company has no control over and assumes no liability for their acts, omissions, or defaults.
    5. The Company's liability is limited to providing you with a confirmed booking for the Offering as selected by you. The Company will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches, or negligence on the part of any service provider. Any issues or concerns faced by you at the time of availing any Offerings shall be the sole responsibility of the service provider.

    6. Unless explicitly committed by the Company as part of any Offerings:

       1. the Company assumes no liability for the standard of Offerings as provided by the respective service providers;
       2. the Company provides no guarantee with regard to their quality or fitness as represented;
       3. the Company does not guarantee the availability of any Offerings as listed by a service provider; and
       4. the Company merely provides a technology platform for booking and the ultimate liability rests on the respective service provider and not the Company.

    7. The Company, being merely a facilitator, shall not be liable for the following:

       1. personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage, or any kind of theft howsoever caused to you or any person travelling or attending an event with you;
       2. any act, omission, or default of any travel agent, event organiser, experience provider, or third party, or any other person or any servant or agent employed by you who may be engaged or concerned in the provision of accommodation, refreshment, carriage, event access, or any other facility or service for you or for any person travelling or attending with you;
       3. the temporary or permanent loss of, or damage to, baggage, valuables, or personal belongings howsoever caused, including wilful negligence on the part of any person;
       4. any delay made in delivery of the service by the concerned service provider;
       5. failure on the part of an airline to accommodate passengers despite having confirmed tickets, for any reason whatsoever including overbooking or change of route, or failure on the part of a hotel to allow check-in despite a confirmed booking for whatever reason;
       6. failure on the part of an event organiser or event partner to honour confirmed event tickets, passes, or hospitality bookings for any reason beyond the Company's control;
       7. any claims arising out of any dispute with the service provider, event organiser, or tour manager; and
       8. any claim arising due to delay at the airport, venue, or hotel, and any waiting time caused by any technical issue or any other reason not attributable to the Company.
    8. In no event shall the entire liability of the Company for any claims directly or indirectly arising out of any Offering exceed the total booking amount paid by you for such Offering.

11. Events; Event Experiences and Sports Packages

    1. With respect to any Event Experiences or event tickets/passes included in any Offering, you understand and agree that the Company’s role is limited to facilitating the procurement of event access, hospitality, or experiences from the relevant event organisers, experience providers, or ticket service providers (“Event Partners”) as the case may be.
    2. For all Events and Event Experiences, the terms and conditions specified by the Event Partner shall also be applicable. You agree to comply with such terms and conditions in addition to these Terms.
    3. Unless otherwise informed to you by the Company, it shall be your responsibility to reach the venue of the Event and complete any formalities specified by the Event Partners to attend or participate in the Event or Experience.
    4. The Company does not guarantee the participation of any specific celebrity, athlete, artist, or sports personality in any Event Experience. Any named participant is subject to change, withdrawal, or substitution at any time due to circumstances beyond the Company's or the Event Partner's control, and such change shall be treated as a force majeure event under.

    5. The Company shall not be liable or responsible for:

       1. any damage or loss, injury, accident, death, breakdown, irregularity, delay or change in schedule, cancellation without cause, inaccurate information, deficiency of service, or cancellation of any Event due to no fault of the Company;
       2. the health, safety, and well-being of the User and accompanying individuals in the course of attending the Event or Experience, or thereafter;
       3. any incidental or ancillary services directly purchased by you from the Event Partner; and
       4. any incorrect information provided by the Event Partner.
    6. You agree to be in possession of and carry valid documents, including identity proof, address proof, passport, or any other document as specified by the Event Partner, in order to attend the Event or Experience. You shall be required to adhere to all rules and regulations mandated by the Event Partner and must strictly abide by such rules.
    7. You recognise that over the course of attending any Event or Event Experience, you assume an important personal obligation to conduct yourself in a manner strictly compatible with all local laws and regulations and with the policies of the Event Partner. The Company and the Event Partner reserve the right to remove you from any Event or Experience without refund if your conduct is deemed disorderly, disruptive, or in violation of applicable rules or policies.
    8. If a sporting event is delayed, curtailed, reduced in duration, or abandoned after commencement due to weather, technical failure, safety concerns, or any other reason beyond the control of the Company, no refund shall be due unless a refund is issued by the official event organiser. In the event that the underlying sporting event is declared a “No Result”, “Draw”, “Abandoned”, or similar classification by the organiser, the Company shall not be liable to provide any refund or compensation to you. Player non-participation, team changes, venue changes, or match rescheduling shall not entitle the User to any cancellation or refund.
    9. For any Offering that includes travel components such as flights, accommodation, or ground transportation, children and infants shall be classified and priced in accordance with the age policies of the relevant airline, hotel, or service provider at the time of travel or participation, and not at the time of booking. It is the User's responsibility to verify applicable age cut-offs with the relevant service providers.
    10. Infants and children travelling as part of an Offering must be accompanied by a parent or legal guardian at all times unless otherwise expressly stated in the Offering description. The Company shall not be responsible for supervising or providing separate care for any child or infant participant during any Offering.
    11. For Event Experiences or Sports Packages with age restrictions imposed by the event organiser, venue operator, or applicable law, it is the User's responsibility to verify that all child participants in the booking meet the relevant age requirements prior to booking. The Company shall not be liable for any child being denied entry to an event or experience on account of applicable age restrictions.
    12. Where a booking includes a child or infant participant, the Lead Buyer, Group Lead, or primary account holder assumes full responsibility for the safety, conduct, and compliance of that participant during the Offering. Child and infant pricing, where applicable, shall be displayed at the time of booking and shall form part of the total booking amount. The Company does not guarantee that child pricing will be available for all Offerings.

12. Package Information and Itinerary

    1. All information provided on the Platform regarding any Offering is based on the information available at the time of publication. The Company reserves the right to change any information contained on the Platform before or after booking due to any event(s) beyond the control of the Company. In case the Company becomes aware of any change before departure or the event date, the Company will take all reasonable steps to notify you. In the event of the Company becoming aware of changes post-departure or post-commencement of an experience, the Company or a representative will inform you about the change as soon as practicable.
    2. The prices quoted for any Offering on the Platform shall be calculated at the rate prevailing at the time of reserving the Offering. The Company reserves the right to amend prices published on the Platform in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charges levied by suppliers, or hikes in airline/rail charges before the date of departure, and to surcharge accordingly. All such increases in price must be paid in full before departure by you.
    3. All images, descriptions, and representations of Offerings on the Platform are for illustrative purposes only. Actual Offerings may vary from such representations. The Company makes no warranty that any Offering will correspond exactly to the descriptions or images displayed on the Platform.
    4. The Company shall provide a proposed inclusions to you prior to booking an Offering. Such proposals are indicative and shall be subject to change. The confirmed booking details and vouchers shared with you before departure and after payment of the entire booking amount shall be final.
    5. The inclusions are decided as per the availability of hotels, airlines or any other Third Party Service Providers. No claims regarding full utilisation of the last day or inclusion in the tour shall be valid.
    6. The Company shall take all reasonable steps at the time of finalising the inclusions to ensure that it is as per your convenience and comfort and includes the event or experience requested by you. However, in the event of a change in the itinerary, the Company will inform you accordingly before your date of departure of the date of the event.
    7. In the event of any change beyond the control of the Company in the inclusions post-departure, the Company shall inform you accordingly as and when such change occurs. The Company shall not be held responsible in any manner whatsoever for any loss that you might suffer consequent to such a change.
    8. The Company reserves the right to claim any additional expenses on account of delays or changes in the itinerary caused by any reason whatsoever. The Company reserves the right to amend, alter, vary, or withdraw any particular departure, or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary.
    9. In the event that you miss any event, match, concert, or experience due to delay on your part, the Company will not be held liable to refund the money paid for the same. The Company may, in its sole discretion and subject to availability, accommodate changes in the itinerary made at your request. You agree to pay any additional costs incurred due to such change or cancellation.

    10. Certain group-based Offerings may require a minimum number of participants. If the minimum number is not met:

        1. The Company reserves the right to cancel the Offering prior to departure.
        2. You shall be entitled to either a full refund or an alternative Offering of equivalent value (subject to availability).

        The Company shall not be liable for any consequential losses arising from such cancellation.

13. Accommodation

    1. The Company shall take all reasonable steps at the time of selecting the hotels that form a part of any Offering. The selection is based on an internal assessment of the respective hotels. The Company endeavours to provide details of the hotel to you in advance via the proposed itinerary. However, the Company reserves the right to change hotels before booking, subject to availability or any other reason beyond its control. Once you opt for a certain category or star rating of a hotel, no claim or dispute with regard to the star category or type of hotel shall be entertained by the Company after the booking is confirmed.
    2. The Company shall not be held liable or required to make good any inconvenience or discomfort caused to you due to, but not limited to, insufficient services provided at the hotel. The Company acts solely as a facilitator between you and the hotel and shall not under any circumstances be held responsible for inadequate services provided by the hotel.
    3. You shall be liable to make good any damage(s) caused by any act of yours or the act of accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. The Company shall not, in any way, intervene in the same.
    4. You shall be responsible for your baggage and valuables. The Company shall not be liable for any loss of baggage or theft of your baggage or valuables during your stay in the hotels or at any time during the Offering.
    5. Standard hotel check-in and check-out times apply. Early check-in and late check-out are subject to availability and may incur additional charges, which are your sole responsibility.

14. Visas and Travel Documentation

    1. All Users travelling on any Offering that involves international travel must be in possession of a valid visa (including transit visa) to enter all the countries they intend to visit or pass through as part of the Offering. You are solely responsible for procuring such valid visas for your travel, and the Company shall not be obliged to assist you in procuring them in any way. The Company is not liable or in any way responsible for any cancellation due to rejection of your visa.
    2. The Company is not responsible for any issues, including inability to travel, arising out of such visa requirements and is not liable to refund any amount to you for being unable to utilise the booking due to absence or denial of a visa. Refund, if any, will be as per the applicable cancellation policy.
    3. It is your responsibility to ensure that your passport is valid for at least six (6) months beyond your intended period of travel and that you and all travellers in your booking comply with all entry requirements of the destination country, including any health, vaccination, or documentation requirements.
    4. If you or any traveller in your booking:
       1. Is denied boarding by airline authorities;
       2. Is refused entry by immigration authorities;
       3. Is deported from any destination;

       for reasons attributable to you (including inadequate documentation or misconduct), the Company shall not be liable to provide any refund or alternative arrangements. All resulting costs shall be borne solely by you.

15. Promotions and Discounts

    1. The Company may, from time to time, launch promotions and discount offers on any Offering. The Company shall have the sole right to withdraw any such scheme or discount at any time without prior notice.
    2. Promotional offers and discounts are personal to the User and cannot be transferred, sold, or combined with other offers unless expressly stated.
    3. In the event of any abuse or misuse of a promotional offer, the Company reserves the right to cancel the booking and forfeit any amounts paid in connection with the misuse, without refund.

16. Insurance

    1. Unless explicitly provided by the Company as part of an Offering, obtaining sufficient insurance coverage for your travel, event attendance, or experience shall be your sole obligation. The Company strongly recommends that all Users purchase comprehensive travel insurance covering trip cancellation, medical emergencies, loss of baggage, and personal liability before undertaking any Offering.
    2. Insurance, if any, provided as part of the Offerings by the Company shall be as per the terms and conditions of the third-party insurance provider. The Company merely acts as a facilitator in connecting you with the insurance provider. You shall contact the insurance provider directly for any claims or disputes. The Company shall not be held liable in case of partial acceptance or denial of claims by the insurance provider.

17. Force Majeure

    1. The Company and/or any third-party service providers (including Event Partners) may be unable to honour any confirmed bookings in certain exceptional circumstances, including acts of God, labour unrest, insolvency, business exigencies, cancellation or rescheduling of any tournament, match, game, concert, or event for any reason, government decisions, terrorist activity, epidemic or pandemic, any change in applicable law or order of a court or regulatory authority, or any operational and technical issues, route and flight cancellations, or any other reason beyond the control of the Company. If the Company has advance knowledge of any such situation, it will make its best efforts to provide a similar alternative or refund the booking amount after deducting applicable service charges, if supported and refunded by the respective service providers. You agree that the Company, being merely a facilitator of the Offerings booked, cannot be held responsible for any such force majeure circumstances.
    2. You agree that in the event of non-confirmation of a booking due to any technical reasons (such as network downtime, disconnection with third-party platforms such as payment gateways or banks) or any other similar failures, the Company's obligation shall be limited to refunding the booking amount, if any, received from you. Such refund shall completely discharge the Company from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by you.
    3. A force majeure event includes, without limitation: natural disasters; epidemics or pandemics; war or armed conflict; acts of terrorism; strikes or labour disputes; decisions by governmental or regulatory authorities; any change in applicable law or order of a court or regulatory body that makes performance of the Company's obligations impossible, unlawful, or commercially impracticable; and any other event beyond the reasonable control of the Company. In such circumstances, the Company shall not be obligated to provide any refund or compensation beyond what is expressly stated in these Terms, and its sole obligation shall be to use reasonable endeavours to notify affected Users promptly.

18. Communications from the Company

    1. The Company will send booking confirmations, itinerary information, cancellation notices, payment confirmations, refund status updates, or any other information relevant to the transaction or booking made by you, via SMS, internet-based messaging applications such as WhatsApp, voice call, e-mail, or any other alternate communication detail provided by you at the time of booking. Any changes in the schedule or itinerary made by specific service providers may be shared with you directly by the service provider, and the Company shall not be responsible for communicating the same.
    2. The Company may contact you through the modes mentioned above for any pending or failed bookings, to be aware of your preference for concluding the booking and to help you with the same.

    3. You hereby unconditionally consent that such communications via SMS, internet-based messaging applications, voice call, e-mail, or any other mode by the Company are:

       1. upon your request and authorisation;
       2. 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of the Telecom Regulatory Authority of India (TRAI); and
       3. in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
    4. You shall indemnify the Company against all types of losses and damages incurred by the Company due to any action taken by TRAI, Access Providers (as defined under the TRAI regulations), or any other applicable authority due to any erroneous complaint raised by you on the Company with respect to the communications mentioned above, or due to an incorrect number or email address being provided by you for any reason whatsoever.